Privacy and Data Policy

This Privacy Policy explains how X3Bet collects, uses and protects personal information when you register, deposit, place bets or otherwise use our services in the United Kingdom. We take your privacy seriously and set out below the kinds of data we process, why we process it and the choices you have about your information.

Types of data we collect

We collect information you provide directly, information collected automatically when you use our services, and information from third parties used to verify identity or prevent fraud. Collection is limited to what is necessary for account administration, payments, regulatory checks and service delivery.

Personal data

This includes name, date of birth, home address, email address, telephone number and identity documents supplied for verification. We use this data to confirm your eligibility to gamble, to comply with legal obligations and to contact you about your account.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system, connection logs and geolocation data where required to enforce location restrictions. We also log game and session activity to monitor account behaviour and detect abuse.

Transactional data

We retain payment and transaction records such as card or e-wallet details (tokenised where possible), deposit and withdrawal history, bets placed, wins and losses. Transactional data is used for payments processing, customer support, regulatory reporting and dispute resolution.

How we use your information

We use personal and technical data to operate your account, process payments, perform KYC and anti-money-laundering checks, provide customer support, investigate suspected fraud, and comply with our legal and regulatory obligations. Aggregated or anonymised data may be used for reporting and service improvement.

Data protection practices

We protect data using industry standard technical and organisational measures including encryption in transit, secure access controls, regular security testing and staff training. Access to personal data is limited to authorised personnel and to third parties acting on our behalf under written contracts that require confidentiality and appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar tracking tools for essential site functions, analytics, fraud prevention and to remember your preferences. You can manage cookie settings through the cookie banner and via your browser. Third-party analytics and advertising providers may also place cookies in accordance with their policies.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate data, request erasure in certain circumstances, restrict or object to processing, and request data portability where applicable. You may withdraw consent to marketing at any time.

Access, correction and deletion

You can view and update some information via your account settings. To exercise other rights or request deletion, contact our support team at [email protected]. We will respond in line with applicable data protection laws and may retain certain information where required for legal or regulatory reasons.

Information sharing and third parties

We may share data with payment processors, identity verification and fraud prevention services, regulatory authorities, auditors and service providers who perform functions on our behalf. We only share data necessary for the purpose and require third parties to protect the data in line with our standards.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified to you via your account or by email. The date of the latest revision will appear on our site.